Terms and conditions of use

This site is dedicated to the promotion and online sale of cosmetic products. The Customer expressly declares to make a purchase for purposes unrelated to any commercial or professional activity that may be exercised. Purchases made on www.dolcepuracosmetics.com are governed by these general conditions of sale, which can be changed at any time and these changes will become effective from the moment of their publication on the site. The sending of the order by the Customer is valid as acceptance of the conditions of sale at the moment they are published on the site. Dolcepuracosmetics.com observes the legislation on distance contracts pursuant to art. 50 et seq. of Legislative Decree n. 206 of 6 September 2005, Legislative Decree no. 185 of 22 May 1999, as well as that relating to electronic commerce pursuant to Legislative Decree no. 70 of 9 April 2003, treatment of personal data. These general conditions must be considered an integral and substantial part of the contract. Dolcepuracosmetics.com invites the customer to carefully read the conditions below, and to print and / or save them on other durable medium accessible to him.

1 – Definitions

1.1 The expression “online sales contract” refers to the purchase and sale contract relating to tangible movable goods marketed by Dolcepuracosmetics.com, entered into between the latter and the consumer, as part of a distance selling system using telematic instruments, organized by Dolcepuracosmetics.com.

1.2 The expression “Customer” refers to the consumer as a natural person who makes the purchase referred to in this contract, for purposes not related to the commercial or professional activity that may be carried out by the same.

2 – Object of the contract

2.1 With this contract, respectively, Dolcepuracosmetics.com sells and the Customer purchases, the tangible movable goods, which are indicated and offered for sale on the website www.dolcepuracosmetics.com, remotely, using telematic tools.

2.2 The products referred to in the previous point are illustrated on the website www.dolcepuracosmetics.com and described on the relative information sheets; the image accompanying a product may not be perfectly representative of its characteristics, but may differ in colour, size and accessory products.

2.3 These general conditions of sale do not regulate the supply of services or the sale of products made by third parties who use direct links to the website www.dolcepuracosmetics.com through banners or through other hypertext links. Dolcepuracosmetics.com in no case can be held responsible for the provision of services promised by third parties or for the execution of electronic commerce transactions between Dolcepuracosmetics.com customers and third parties.

2.4 Dolcepuracosmetics.com reserves the right not to process orders received from users who are not “Customers” and orders that do not adhere to the commercial policy of  Dolcepuracosmetics.com.

3 – Stipulation and conclusion of the contract

3.1 The contract between Dolcepuracosmetics.com and the Customer is concluded on the Internet when the Customer accesses the  www.dolcepuracosmetics.com web site, follows the procedures indicated and formalizes the proposal for the purchase of the goods referred to in points 2.1 and 2.2 of the previous article.

3.2 The purchase contract is concluded by completing the following procedure, which can always be corrected, modified and cancelled, up until the order is sent:
• by accessing the website www.dolcepuracosmetics.com, the Customer can add the desired products to the cart, complete all subsequent pages following the instructions, and electronically transmit the page including all personal data and the purchase order to Dolcepuracosmetics.com ;
• the order form contains information on the main characteristics of each product ordered and its price, the type of payment you have chosen for the purchase, the conditions for the delivery of the products, the additional supplements for delivery and transport;
• before proceeding with the sending of the order, the Customer will be asked to identify and correct any possible errors occurred while filling out the required fields and to carefully read the general terms and conditions governing the sale and purchase, to print a copy of the same and to save or request a copy for personal use;
• an order will be considered sent when Dolcepuracosmetics.com receives the order proposal electronically and the information relating to the order has been verified and deemed correct.

3.3 The order sent by the Customer will be binding for Dolcepuracosmetics.com only if the entire order procedure has been completed properly and correctly,  without any highlighting of error messages by the Internet site, and once an order confirmation email has been sent by  Dolcepuracosmetics.com to the Customer. The e-mail contains the details of the customer and the order, the price of the goods purchased, the chosen means of payment, the transport costs and the shipping address to which the goods will be sent. The Customer undertakes to verify the correctness of the data contained therein and to promptly communicate any corrections to Dolcepuracosmetics.com by writing to orders@dolcepuracosmetics.com.

3.4 By placing an order, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept these general conditions of sale. The contract is not considered concluded and effective between the parties in default of what is stated in the previous point.

3.5 Dolcepuracosmetics.com reserves the right not to accept and process the order if there are not sufficient guarantees of solvency of payment, if the orders are incomplete or incorrect, or if the products are no longer available. In the above cases, the Customer will be informed via e-mail that the contract has not been executed and that Dolcepuracosmetics.com has not confirmed the purchase order specifying the reasons.

3.6 The contract stipulated between Dolcepuracosmetics.com and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Dolcepuracosmetics.com. This acceptance is considered tacit unless otherwise communicated in any way to the Customer.

3.7 Pursuant to art. 12 of Legislative Decree 70 of 2003, Dolcepuracosmetics.com informs the Customer that every order sent is stored in digital or paper form at its headquarters, according to confidentiality and security criteria. The customer can at any time request a copy from Dolcepuracosmetics.com.

4 – Methods of payment

4.1 Payments can only be made by the Customer using one of the methods indicated on the website www.dolcepuracosmetics.com. Credit cards from major international circuits are accepted, as well as prepaid and rechargeable cards issued by banks in Italy: VISA, VISA ELECTRON, MASTERCARD, AMERICAN EXPRESS, MAESTRO, POSTE PAY, DISCOVER, AURA CARD, PAYPAL PREPAID CARD and payment via PAYPAL account.

4.2 In the case of goods purchased by credit card (at the same time as the order transaction is concluded) the Bank of reference will only authorize the debit of the amount related to the purchase made. In the event of cancellation of the order by the Customer or non-acceptance of the contract by Dolcepuracosmetics.com, Dolcepuracosmetics.com will undertake to cancel the transaction and
the payment transfer. Release times depend exclusively on the banking system and can take as long as the specified period (24th day from the authorization date). Once the transaction has been cancelled, Dolcepuracosmetics.com cannot in any case be held responsible for delays and / or damages caused by the banking system. Dolcepuracosmetics.com reserves the right to request additional information from the Customer or to send copies of documents proving ownership of the card used. If the customer does not provide such information and / or copies,  Dolcepuracosmetics.com reserves the right not to accept the conclusion of the contract. At no time during the purchase process by credit card can  Dolcepuracosmetics.com acquire personal information relating to the owner of the card; the information is transmitted directly to the site of the banking institution that manages the transaction which is a protected site. For this reason Dolcepuracosmetics.com cannot be held responsible for any fraudulent use of credit cards by third parties when paying for products purchased on its site.

4.3 For cash on delivery payments, the amount is to be considered paid when the order is delivered. The maximum amount payable in cash on delivery is € 999.99.

4.4 Before being processed, all orders are subject to authenticity checks directly by the relative credit card issuing institutes in order to protect the customer. If, for any reason, it is not possible to charge the amount due, the sales process will automatically be cancelled and the sale will be terminated pursuant to art. 1456 of the Italian Civil Code. The customer will be informed by e-mail.

4.5 Any communication relating to payment or any data communicated by the Customer when paying, takes place on special secure lines, with all the guarantees provided by the use of security protocols provided by the payment circuits.

4.6 – Methods of payment
Dolcepura Cosmetics Italia reserves the right to modify these Terms and Conditions of Use, including our Privacy Policy, at any time. These changes can be made with or without prior notice to you.

– *Effective Date*: Any modifications will take effect immediately upon being posted publicly.
– *Acceptance of Terms*: Your continued use of our Service and this Site after any modifications indicate your acceptance of the updated Terms.

5 – Prices

5.1 The sales prices shown on the website www.dolcepuracosmetics.com  refer only to products sold online. The price applied will be the current one at the time of the order and indicated in the order confirmation email, without considering any price increases or decreases, also for promotions, which may have occurred subsequently.

5.2 Shipping costs are not included in the purchase price, but are indicated and calculated at the time of the conclusion of the purchase process before making the payment.

5.3 The sending of the invoice is not mandatory unless it is requested by the Customer no later than the moment when the operation is carried out, as indicated in art. 22 of the Presidential Decree of 26/10/1972 n. 633. By submitting the order to Dolcepuracosmetics.com the Customer agrees to receive a pro-forma invoice in electronic format. The customer can receive the invoice / receipt in paper format by making a specific request to Dolcepuracosmetics.com. Once the invoice has been issued, it will not be possible to make any changes to the data therein.

6 – Product availability

6.1 The availability of the products refers to the moment when the customer consults the product data sheets; this must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to others before confirming the order. In any case, responsibility cannot be attributed to Dolcepuracosmetics.com should one or more products not be available.

6.2 Dolcepuracosmetics.com will not be in any way responsible for the temporary or definitive unavailability of one or more products. In the case of unavailability, even temporary, of the products requested, Dolcepuracosmetics.com undertakes not to charge the Customer the corresponding price. If the order has been sent and the price has already been paid for the items that are no longer available, Dolcepuracosmetics.com will refund the customer the full amount paid for those items.

6.3 Once Dolcepuracosmetics.com has sent the order confirmation email, there may be cases of partial or total unavailability of the goods. In this eventuality, the Customer will be promptly informed either by written notice or by e-mail and will be able to decide whether to accept delivery of the available products, obtaining a refund for those unavailable, or whether to request the cancellation of the order, with a subsequent refund of the sum that may have already been paid, informing  Dolcepuracosmetics.com. of their decision by email.

6.4 In the eventuality referred to in the previous point, the Customer can choose, at the time of sending the order, whether to accept a different product from that agreed upon but of the same value.

7 – Delivery methods

7.1 Dolcepuracosmetics.com will deliver the products selected and purchased by express courier to the address indicated by the Customer at the time of the order, as confirmed in the summary e-mail referred to in point 3.3.

7.2 Orders will be processed as soon as they are received. Dolcepuracosmetics.com undertakes to deliver the products as quickly as possible and in any case within 48 hours from the day after the order was received from the customer.

7.3 The total amount of expenses will be visible before proceeding with the confirmation of the purchase.

7.4 The goods will be checked and delivered to the  shipper intact and without defects. Dolcepuracosmetics.com cannot be held responsible in any way for any delays or damage attributable to the fault of the shipper.

8 – Responsibility

8.1 Dolcepuracosmetics.com does not assume any responsibility for disservices attributable to “force majeure” or unforeseeable circumstances, even when they are caused by malfunctions and disservices of the Internet, in the event that it is unable to execute the order within the times foreseen by the contract.

8.2 Dolcepuracosmetics.com will not be liable for damages, losses or costs incurred by the Customer due to causes not attributable to the company. Should the Customer be responsible for such damages, losses and costs, then the Customer will be liable. Should they be due to facts or omissions on the part of Dolcepuracosmetics.com, the Customer will be entitled to a full refund of the price paid.

8.3 Dolcepuracosmetics.com cannot be held responsible for information, data and any technical or other inaccuracies that could be contained on the site, if they have been communicated by third parties and have been verified by Dolcepuracosmetics.com according to the criteria of ordinary diligence.

8.4 Dolcepuracosmetics.com assumes no responsibility for any fraudulent and illegal use that may be made by third parties of credit cards, cheques and other means of payment, upon payment of the purchased products, if it proves to have adopted all possible precautions based on current, best practices and expertise and on the basis of ordinary diligence.

9 – Right of withdrawal

9.1 The customer has the right to withdraw without any penalty and without specifying the reason, within fourteen working days from the day of receipt of the products, by sending a written communication by registered letter with return receipt to Gruppo Dolcepura Srls . Via Castel Lentini 96, Priolo Gargallo (SR) 96010. The communication can be sent, within the same term, also by telegram, e-mail (to:   orders@dolcepuracosmetics.com) or to the certified e-mail address (gruppodolcepura@pec.it) provided that it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours.

9.2 The communication referred to in the previous point must specify the intention to withdraw from the purchase and the product or products for which you intend to exercise the right of withdrawal, attaching a copy of the receipt / tax invoice (of the order confirmation email or of the invoice, where requested). The Customer must therefore return the product in its original packaging to Gruppo Dolcepura Srls. Via Castel Lentini 96, Priolo Gargallo (SR) 96010 at his own expense. The goods must be returned intact, in the original packaging, complete in all parts together with the attached tax documentation.

9.3 Without prejudice to the right to verify compliance with the above, Dolcepuracosmetics.com will arrange for a refund on the card used for payment thus reimbursing the amount of the products subject to withdrawal in the shortest possible time and in any case within a maximum period of 30 days from when the products were returned. Dolcepuracosmetics.com has the right not to accept returned products that have been altered from their original condition or have been damaged and not to refund the amount paid.

9.4 If the recipient of the products indicated in the order is different from the person who made the payment for these products, the amount paid corresponding to the returned items will be refunded by Dolcepuracosmetics.com to the person who made the payment.

9.5 If the right of withdrawal is exercised, Dolcepuracosmetics.com will not be responsible for the transport costs for the return or for any loss or damage to the products attributable to third parties.

10 – Guarantees and assistance

10.1 Dolcepuracosmetics.com markets high quality products. Should the products not be compliant with the sales contract, pursuant to art. 129 et seq. of the Consumer Code, the Customer forfeits all rights if he does not inform the seller of the lack of conformity within two months from the date on which the defect was discovered. This is not necessary if the seller has acknowledged the existence or covered up the defect.

10.2 In any case, unless proven otherwise, it is presumed that any conformity defects that occur within six months of delivery of the goods, already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the conformity defect.

10.3 In the event of a conformity defect, the Customer may alternatively request the repair or replacement of the purchased goods or the termination of this contract without charge, under the conditions indicated below unless the request is objectively impossible to satisfy or it is too expensive for Dolcepuracosmetics.com pursuant to art. 130, paragraph 4, of the Consumer Code.

10.4 The request must be sent in writing by registered letter with return receipt to Gruppo Dolcepura Srls. Via Castel Lentini 96, Priolo Gargallo (SR) 96010 who will agree to carry out the request or will explain the reasons that prevent them from doing so, within seven working days of receipt. In the same communication in which the customer’s request has been accepted, Dolcepuracosmetics.com must indicate the delivery method and or method for returning the goods as well as the deadline for returning or replacing the defective goods.

10.5 If the repair and replacement are impossible or excessively expensive or Dolcepuracosmetics.com has not repaired or replaced the goods within the period referred to in the previous point or, finally, the replacement or repair previously carried out have caused significant inconveniences to the Customer, the latter may request, at his discretion, a reasonable reduction in the price or the termination of the contract. In this case, the Customer must send his request to Dolcepuracosmetics.com., who will agree to act on it, or will explain the reasons that prevent them from doing so, within seven working days of receipt.

10.6 In the same communication, where the Customer’s request has been accepted, Dolcepuracosmetics.com must indicate the proposed price reduction or the methods for returning the defective goods. In such cases it will be the Customer’s responsibility to indicate the methods for re-crediting the sums previously paid to Dolcepuracosmetics.com.

11 – Customer obligations

11.1 The Customer undertakes to pay the price of the purchased goods in the times and ways indicated in these General Conditions of Sale.

11.2 Once the online purchase process is concluded, the Customer undertakes to print and keep these General Conditions of Sale, which will have already been expressly accepted before the conclusion of the process.

11.3 The Customer is solely responsible for the correctness of the data entered during the registration procedure and undertakes not to insert false, and/or invented, and/or fictitious data. The Customer relieves Dolcepuracosmetics.com from any liability arising from the issue of incorrect tax documentation due to incorrect data provided by the same.

12 – Integrality

12.1 These General Conditions of Sale are made up of all the clauses set out within.

12.2 If one or more provisions of these General Conditions of Sale are considered invalid or declared as such pursuant to the law or following a decision by the body having jurisdiction, the other provisions will continue to have full force and validity.

13 – Applicable law. Choice of Jurisdiction

13.1 All contractual relations between the parties as well as these general contract conditions are governed by Italian law.

13.2 For any and all disputes that may arise in relation to the application, interpretation and execution of these general conditions of sale, the court of Siracusa will have jurisdiction.

14 – Final clause

14.1 This contract repeals and replaces any agreement, understanding, negotiation, written or oral, previously made between the parties and concerning the object of this contract.